Ordering and Shipping Policies

• Invoices are to be paid in full within 30 days of the invoice date.
• Keystone Safety pricing and specifications are subject to change (including freight minimums) without prior notice.
• Keystone's minimum for prepaid freight, within the continental United States, is $2,500.00 of assorted merchandise.
• Bid Contracts have guaranteed pricing for a specified period of time.

• Freight: F.O.B Pennsauken, NJ 08110.
• Keystone will designate the method and agency of transportation and routing of shipments that qualify for prepaid freight. Routing specified by a customer that results in additional costs above normal freight rates will be billed to the customer. Any additional charges incurred, such as inside delivery, lift gate needed, detention charges, sorting, and segregating of merchandise will be billed to the customer.
• Drop shipments are available upon the customer's request.
• Damaged freight must be notated by customer clearly on the BOL or the shipping proof of delivery at the time of delivery.

Most new, unopened merchandise (in case quantities, with complete and undamaged packaging) purchased from Keystone is returnable within 90 days of the original shipping date, subject to the following:

• A valid return merchandise authorization (RMA) is required for all returns.
• Returns will be credited to your account, within thirty (30) days of merchandise receipt and processing by Keystone.
• The amount credited and/or refunded may be adjusted by any/all of the return policy exceptions below. Additionally, the amount credited may be adjusted to exclude any payments made to you for program, rebate or association amounts related to sales orders affected by this RMA or pick up allowances, or discounts. Finally, some or all of the amount credited may be applied to amounts due to be paid to you for program, rebate or association fees agreed to by Keystone.
• All returns are subject to a restocking fee equal to 15% of the originally invoiced sales order dollar amount (program, rebate and association deductions are not considered when calculating re-stocking fees).
• RMA's for merchandise not received at Keystone's warehouse within 60 days from issuance will be canceled.
• Purchaser is responsible for the cost of return freight.

Note: In the event Keystone errors or defective products create a circumstance where merchandise needs to be returned to our warehouse, Keystone will pay all costs associated with the return or destruction of merchandise, including freight costs and issue call tags for the merchandise. Merchandise on sales orders submitted in units of measure other than whole cases are not considered Keystone errors for the purpose of this exemption.

Late or Partial Sales Order Payments

The original invoice for the applicable sales order(s) must have been paid on-time and in-full (less any eligible program, rebate, or association amounts). Any invoices for sales orders affected by an RMA not paid within approved credit terms and / or in full (less any deductions for agreed upon program, rebate, or association amounts) will be deducted from the RMA amount prior to issuance.

Merchandise Not in Saleable Condition

Any merchandise received at Keystone's warehouse not in saleable condition will be deducted from the eligible credit amount and discarded.

Obsolete, Overstock, or Discontinued Product Purchases

Purchases of products liquidated from stock inventory are not eligible for return to Keystone.

Promotional / One-Time Purchases

Promotional purchases and / or one-time sales are not eligible for return to Keystone.

Returns Without an RMA

Merchandise returned to Keystone an RMA will not be accepted.

Special Order / Custom Product Purchases

Special order and / or custom merchandise orders are not eligible for return to Keystone.